Professional Helpdesk Services For Your Business
An efficient helpdesk processes your customer’s concerns in the shortest time possible. Having a 24/7 service is also a plus to make it more accessible to customers anytime.
Blackstar provides flexible, affordable, and excellent staffing for your 24-hour helpdesk. With our competitive pricing, you can avail a complete team, train them, and start operating right away.
Why Blackstar Tech Solutions?
History honed us to who we are today. A team with solid focus – “Exceeding client and customer expectations by maximizing workforce potential to deliver high revenue and satisfaction rates.”
FIND THE RIGHT FIT FOR YOU
Our trusty outsourcing expert can discuss how we can help in your project. Let’s set a quick chat today!
5 Steps Easy Deployment
From dedicated SEO strategists to creative web designers, we have the people who can plan and execute the right plan for your company.
1. Client's Job Recruitment
2. Tailor Fit Hiring
Agents were assessed thoroughly to ensure that they match and fit the client's standards perfectly.
All agents will undergo a minimum of 2 weeks training regarding the clients project. This period shall be non-billable and free.
3. Easy System Integration
Our IT team is equipped with all the tools needed by each client.
As part of the Company's management, Team Leader and Program Managers will be in-charge in managing and coaching the agents to be productive and perform well.
Most Popular Questions
Yes we are. At the onset, most people try to settle on pricing and terms. Once this is agreed upon in principle, we can work more on a more defined SLA for your program. This could range from number of sales, percentage of conversions, service uptime, drop call ratio and so on depending on the clients business. This negotiated SLA can be added to the contract and a compliance rate of 90 percent or more is expected.
Blackstar Tech Solutions currently has Two offices. Our main office is located in Delaware. Our expansion office is located in Tijuana Mexico Just 5min across the Boarder of Clalifonia and Tijuana. and the third office is located in the Philiepens. The choice where to place a particular program largely depends on the type of program and the skill set present in the talent pool of the existing office when the program is signed or depending on client preference.
Yes we do background check on all of employees in Mexico and also in the Plilippines, We have a third party agency duly accredited by the Philippine government who conducts such on behalf of our company. This assures that the check done is both independent and reliable. Furthermore, every employee is required to submit an NBI (National Bureau of Investigation) clearance before they are accepted towards our company to certify that they do not have any existing civil or legal encumbrances.
We operate in 3 geographically different offices strategically located in City. It is about a 5 to 10 min drive from each facility to the next. We don’t oversell our capacity and always maintain an allowance for overflow. Thus in an event of a major disaster, calamity, or equipment failure, we have readily available capacity at proximity to be able to transit agents in and out during a “recovery” situation.
All our computers and servers are backed up by industrial ups with a capacity of 30 minutes or more depending on load. We also have a backup onsite generator to protect against power outages. We have 3 ISP lines with the top 3 Telco providers in the mexico and the Philippines more than 200mb of dedicated 1:1 ratio Internet capacity per site.
We have a lot of initiatives to engage our people. We offer them free meals daily so they avoid skipping meals. We offer them HMO (health card) so they are covered in case of any medical needs. We also have several different activities in our office ranging from team activities, developmental training and also team building and bonding activities. Please see our company’s Facebook page for some samples: https://www.facebook.com/
We normally have a weekly commission scheme for our reps, this is to reward and acknowledge exemplary performance for the week and do a mini-performance review with each representative. We also do performance reviews every quarter to assess the growth and progress of agents and equally compensate them for such if it merits such.
We have an open-door policy with all our clients. They are welcome to visit us anytime at any frequency to conduct audits, training or just plain checking. We encourage such visitations, we want to establish client confidence and also build a relationship so we are open. Clients can also do audits anytime they prefer with agents but as far as network infrastructure goes, it has to be duly scheduled to avoid any possible service disruptions towards other clients.
All our employees have to pass through a fingerprint authenticated turnstile system before they can enter our facility, and we also added physical barriers and door authentication software. Other systems may be added upon client request to control and regulate specific areas to make it dedicated. Further, all areas are monitored by CCTV cameras and we keep video logs of all activities for up to six months or longer upon client request.
We follow the password string parameter, idle boot time, also password changing every certain interval. We have a strict policy of people needing to use their credentials as this can be traced in case there is any illegal activity.
We do several non-committal projects. Outbound sales, SEO, Back office, etc. We have a pool of people we can always tap just in case there is an anticipated major overflow because of certain holiday’s or occasions. We just need to be given sufficient notice to cross-train and prepare people at no extra cost to the client, we only bill during live hours and not during training.